Call 01332 413 260

Appointments

Appointments and referrals can be made by calling us on 01332 413 260.

Our phones are open 24/7, every day of the year. 

Read below to learn more about making an appointment for yourself or someone you know and what happens during a visit to Millfield House. If you are a professional looking to make a referral, please visit our Professionals page.

How to make an appointment

You will need to have an appointment before visiting the centre. There are a couple options available to make an appointment.

  • You can directly make an appointment to attend the centre without involving the police by calling us on 0808 196 2340 and one of our nurses will discuss your options with you.
  • If you decide to report the assault to the Police they can make an appointment for you and bring you to and from the centre.
  • If you are in contact with other professionals such as a GP, sexual health clinicians, social care and 111 services they can also refer you into our service. Professionals cannot contact us without your consent and will ask to speak with you directly prior to booking an appointment to make sure you understand the process and feel in control of the situation.

For someone else

If you are concerned about someone you know like a friend, family member or colleague, we can help.

If they are 18 years or older they can visit Millfield House. 

Please share our service information with them and let them know that they can speak anonymously with one of our nurses by phone before making a decision about how to proceed.

We are unable to make an appointment for someone without their knowledge and consent. 
 

If they are under 18, please contact the East Midlands Children and Young People Sexual Assault Service 

Before an appointment

You may have been asked by Millfield House or another professional to not wash your body or drink hot liquids before an appoint­ment. The comfort of our clients is most important so if this has happened don’t worry, you/they can still attend an appointment.

An appointment may last for 2 to 5 hours depending on the care and support needed so clients may want to wear or bring some comfy clothes to change in to. During the appointment you will be offered the opportunity to shower following the examination and can also change clothes then.

Please try to arrive on time for your appointment. If you think you are going to be early or late please contact us to let the staff know.

During an appointment

When you arrive at the centre you will meet our crisis worker and one of our nurses. Your crisis worker will stay with you throughout your time at the centre to help and guide you. Both the crisis worker and nurse will support you and answer any questions you may have and will explain what happens during your appointment.
 
As part of the appointment, we will talk to you about your healthcare needs and risk assess for pregnancy and blood borne viruses. We can provide medication such as emergency contraception at if needed.
 
Our team can also provide immediate sexual health advice and provide information around screening for sexually transmitted infections (STIs). We do not complete STI screening at the SARC but we can support and refer you to as service for this.

Medical examinations

Depending on when the incident happened, you may be offered the option to have a forensic medical examination that includes checking for any physical injuries and collecting forensic samples. If an examination is something you are considering, it is best to contact us as soon as possible.

Medical examinations are conducted by our highly skilled and compassionate female nurses. 

We offer to collect forensic samples even if a client does not want to involve the Police at the time. This gives clients the option to have forensic evidence if they choose to report the incident at a later date. In this instance all samples will be stored at our SARC for 2 years.

During the examination the nurse and crisis worker will regularly check in with you to make sure you are ok and want to continue. Your are in control and can have a break or stop the examination at any point. 

After the examination, you have the option of having a shower at the centre and we provide a care bag which has items such as shampoo and a toothbrush. We also provide clothing to change into if a your clothing has been taken as evidence.

Aftercare

You can contact us at any time following your appointment if you have any questions or need help and support.

With your permission, one of our nurses will call you at six weeks after your appointment to check in on you and make sure that you have been contacted by the referral services recommended for you.

Get in contact
with us

Make an
appointment

Call our 24/7/365 telephone to make an appointment:

01332 413 260

Professional
Referrals

All referrals from Police and professionals should be made by telephone:

01332 413 260

Useful
Resources

Visit our Resources page to find our leaflet and information on other helpful services.